If you are having trouble logging in to our app or website, please try the following steps:
1. Reset the password (again) and make sure to type both email address and password directly into the field. Do not copy or autofill.
2. Uninstall the app and reload it if the first step didn’t help.
3. Make sure to update to the latest version of your smartphone’s operating system.
In the meantime, please use our website to access your profile.
Please reach out to email@example.com for further assistance and send us screenshots of the exact issue so our technical support can investigate further.